Planning & Day-Of

We always plan for weather, your concierge identifies covered alternatives for outdoor portraits and ceremonies during planning. Timeline shifts within your contracted coverage hours are accommodated at no additional cost. If conditions become unsafe for our operators or equipment (extreme weather, hazardous locations), we reserve the right to pause coverage until it is safe to resume. Coverage beyond your original booking hours is billed at standard rates.

Most likely, yes. Share your venue name and we'll send venue-specific portfolio samples, or samples from comparable spaces nearby. Chances are someone on our team has been inside the room.

If a scheduled team member cannot attend due to emergency, we make every reasonable attempt to secure a qualified backup at short notice. In the rare case we are unable to replace them, you receive a full refund of all sums paid.

Yes. Your White Glove concierge builds a detailed timeline that accounts for lighting, travel between locations, vendor coordination, and ceremony flow. We finalize the definitive production plan with you no later than two weeks before your event, we cannot guarantee coverage of specific details that have not been confirmed in that plan.

Yes. For each 6-hour block of coverage, please provide one hot meal (or the equivalent of your guests' meal) per operator. You are also responsible for arranging parking near every coverage location; please share parking details at least 5 days before the event. If meals or parking cannot be arranged, we will invoice the operator's out-of-pocket expenses.

You are responsible for securing any licenses or permissions for copyrighted music used in your video edits. We cannot license third-party music on your behalf. Your concierge can suggest royalty-free alternatives that work beautifully for highlight films and social cuts.

No. We are the exclusive professional photography and videography provider for your event. Family and friends are welcome to take pictures as long as they do not interfere with our operators or shoot poses we have arranged. Third-party content creators (planner's documentation staff, social media creators, etc.) are subject to the same rules and must not impede our coverage.